How do I reinstall my driver on a Windows 10 computer? | Visioneer

How do I reinstall my driver on a Windows 10 computer?

Solution:

Before you begin:

 Unplug scanner USB cable

 Ensure computer you are working on has Local Administrator credentials

 

Step 1 – Remove previous versions of driver and OT:

  • Locate the Windows icon [ ] on the bottom left of your screen
  • Right-click on icon and choose “Programs and Features”
  • Sort programs by “publisher” and locate “Visioneer Inc.” programs
  • Locate the Driver

o Right-Click driver and choose uninstall

o Follow the prompts until complete

  • Locate One Touch software

o Right-Click One Touch and choose uninstall

o Follow the prompts until complete

 

Step 2 – Install Driver:

Click here for Visioneer Scanners support page

a. On the support page, search model number of scanner and download the latest TWAIN/WIA driver.

b. Find the driver download in your “downloads” folder then double click on it – The Welcome screen for the scanner driver Setup Wizard opens. Click Next.