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FAQs

Why won’t PaperPort launch?

We have been notified that ​PaperPort 14.5 won’t launch after a recent update of Windows 10. Nuance, the maker ...

What does it mean when the lights on my Mobility scanner are flashing 4 times?

If your Mobility scanner’s lights are flashing 4 times, then you are experiencing a calibration error. Yours ...

What does it mean when my Mobility is flashing its lights twice?

If the lights on your Mobility are flashing twice, pausing, and then flashing twice again, this ...

Ordering Online

What is your return policy? Visioneer wants you to be completely satisfied with our scanners. If ...

What do I do when my Mobility is flashing its lights 3 times?

If your Mobility scanner is flashing 3 blinking lights, pauses, and then blinks those three lights ...

Where is the Windows 10 driver?

If a Windows 10 driver is not listed on your product’s support page, it is likely ...

What software has been tested to work with Visioneer scanners?

See ISV Compatible Software page.

How do I clean the inside of my scanner?

Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You ...

How do I change the ADF Pad?

The ADF pad will wear out and is designed to be a user-replaceable part. Problems with ...

How do I replace the rollers?

The roller will wear out and is designed to be a user-replaceable part. A worn roller ...

How do I enhance my images?

The OneTouch software you received with your scanner includes the Visioneer® Acuity technology. This application has ...

How can I make my scanner networkable?

All of our scanners are USB connect scanners, but can be made networkable through our NetScan ...

How do I reinstall my driver on a Windows 10 computer?

Solution: Before you begin:  Unplug scanner USB cable  Ensure computer you are working on ...

How often should I clean my scanner?

Recommended Maintenance Schedules for Xerox DocuMate scanners.

How do I reinstall my driver on a Windows 8 computer?

Step I – Uninstall the current scanner driver Turn off or disconnect your scanner. Open the ...

How do I reinstall my driver on a Mac?

1. Insert the installation disc into your computer’s DVD-ROM drive. 2. Double-click the disc icon that ...

I just received Error 4, what should I do?

If you have received the Error 4 message, then this means you have received a paper jam ...

I just received Error 5, what should I do?

If you have received the Error 5 message, then this means you have received a multi-feeding ...

I just received Error 2013, what should I do?

If you have received the Error 2013 message, then this means you have received a paper jam ...

I just received Error 3101, what should I do?

If you have received the Error 3101 message, then this means you have received a multi-feeding error. ...

I just received Error 0XC000000, what should I do?

Symptom: On some systems, the installation process appears to go smoothly, yet the message “Scanner not ...

How do I reinstall my driver on a Windows 7 computer?

Step I – Uninstall the current scanner driver Turn off or disconnect your scanner. Open the ...

What do I do if my OneTouch icon has disappeared?

Before you begin: Ensure the computer you are working on has Local Administrator credentials   Step 1 – ...
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