| Visioneer

Where is the Windows 10 driver?

If a Windows 10 driver is not listed on your product's support page, it is likely that your...
Views | Nov 07, 2018 |

Why won't PaperPort launch?

We have been notified that ​PaperPort 14.5 won't launch after a recent update of...
Views | Jul 28, 2018 |

What does it mean when the lights on my Mobility scanner are flashing 4 times?

If your Mobility scanner's lights are flashing 4 times, then you are experiencing a calibration...
Views | Jun 16, 2018 | Error codes

What does it mean when my Mobility is flashing its lights twice?

If the lights on your Mobility are flashing twice, pausing, and then flashing twice again, this...
Views | Jun 16, 2018 | Error codes

What do I do when my Mobility is flashing its lights 3 times?

If your Mobility scanner is flashing 3 blinking lights, pauses, and then blinks those three lights...
Views | Jun 16, 2018 | Error codes

What software has been tested to work with Visioneer scanners?

Certified OneTouch Links The following independent software vendors have tested and certified our...
Views | Feb 09, 2018 |

Ordering Online- Frequently Asked Questions

What is your return policy? Visioneer wants you to be completely satisfied with our scanners. If...
Views | Oct 13, 2017 |

How do I clean the inside of my scanner?

Cleaning the inside of the scanner helps to keep your scanner operating at optimum performance. You...
Views | Oct 04, 2017 | Hardware Issues

How do I change the ADF Pad?

The ADF pad will wear out and is designed to be a user-replaceable part. Problems with documents...
Views | Oct 04, 2017 | Hardware Issues

How do I replace the rollers?

The roller will wear out and is designed to be a user-replaceable part. A worn roller can cause...
Views | Oct 04, 2017 | Hardware Issues

How do I enhance my images?

The OneTouch software you received with your scanner includes the Visioneer® Acuity technology...
Views | Oct 04, 2017 | Installation help

How can I make my scanner networkable?

All of our scanners are USB connect scanners, but can be made networkable through our NetScan 3000.
Views | Oct 04, 2017 |

How do I reinstall my driver on a Windows 10 computer?

Solution: Before you begin:  Unplug scanner USB cable  Ensure computer you are working on...
Views | Oct 04, 2017 | Installation help

How often should I clean my scanner?

Views | Oct 04, 2017 | Hardware Issues

How do I reinstall my driver on a Windows 8 computer?

Step I - Uninstall the current scanner driver Turn off or disconnect your scanner. Open...
Views | Oct 04, 2017 |

How do I reinstall my driver on a Mac?

1. Insert the installation disc into your computer’s DVD-ROM drive. 2. Double-click the...
Views | Oct 04, 2017 |

I just received Error 4, what should I do?

If you have received the Error 4 message, then this means you have received a paper jam error...
Views | Oct 04, 2017 | Error codes

I just received Error 5, what should I do?

If you have received the Error 5 message, then this means you have received a multi-feeding error...
Views | Oct 04, 2017 | Error codes

I just received Error 2013, what should I do?

If you have received the Error 2013 message, then this means you have received a paper jam...
Views | Oct 04, 2017 | Error codes

I just received Error 3101, what should I do?

If you have received the Error 3101 message, then this means you have received a multi-feeding...
Views | Oct 04, 2017 | Error codes

I just received Error 0XC000000, what should I do?

Symptom: On some systems, the installation process appears to go smoothly, yet the message "...
Views | Oct 04, 2017 |

How do I reinstall my driver on a Windows 7 computer?

Step I - Uninstall the current scanner driver Turn off or disconnect your scanner. Open...
Views | Sep 29, 2017 | Installation help

What do I do if my OneTouch icon has disappeared?

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Views | Sep 08, 2017 |