Frequently Asked Questions

What do I do when my Mobility is flashing its lights 3 times?

If your Mobility scanner is flashing 3 blinking lights, pauses, and then blinks those three lights again, this means your scanner is not detecting your storage device.

Please do these three things:

  1. Take out your SD Card
  2. Re-insert SD Card
  3. Power Cycle your scanner

If you have done these three things and you are still getting this flashing error, please call in to our Technical Support at 925-251-6399.