Standard Manufacturer’s Warranty
Each Visioneer product is shipped with Visioneer’s Standard Manufacturer’s Warranty, which provides technical phone support with a Visioneer Technical Support specialist, CareAR® Assist augmented reality live video support, and 24/7 web-based support.
The Standard Manufacturer’s Warranty protects against internal hardware failure due to manufacturing defects. Your Standard Manufacturer’s Warranty also includes Scan Assurance (USA and Canada only), which provides advance exchange coverage on a scanner deemed defective by our technical support department, within 30 days of the purchase date. See Terms & Conditions or contact our technical support team for further details and exclusions.
After the Scan Assurance period and for the remainder of the Standard Manufacturer’s Warranty period, customers receive return and repair or replacement service on a scanner deemed defective by our technical support department. See Terms & Conditions or contact our technical support team for further details and exclusions.
Warranty periods vary by product:
Standard Manufacturer’s Warranty, 1 Year
7800, 7900, Patriot P15, Rabbit P35dn, Rabbit P45dn, Rabbit P400dn, Rabbit PC30dwn, Rabbit M40dn, Rabbit M45dn, Rabbit M500dn, RoadWarrior 3, RoadWarrior 4D and all earlier Visioneer products purchased as new.
Standard Manufacturer’s Warranty, 3 Years
High-Speed Photo Scanner PH70, Patriot D40, Patriot P90, Patriot PD45, Patriot PH70 and Patriot PH80f.
If physical defects are found in the materials or workmanship, Visioneer will repair, or at its option, replace the product at no charge to you, provided you return it (postage prepaid, with proof of purchase) during the warranty coverage period.
Visioneer Refurbished Products
If physical defects are found in the materials or workmanship in a product sold as a refurbished unit, Visioneer will repair, or at its option, replace the product at no charge to you, for a period of 90 days from the date of purchase. Contact Support for more information on obtaining an RMA.
Cancellation
Standard Manufacturer’s Warranty is included with your device at no charge. It cannot be canceled.
Warranty Upgrades
Advance Exchange Plan coverage can be purchased for up to five (5) years of continuous coverage on most Visioneer products, with the exception of the Rabbit P400dn Printer and Rabbit M500dn MFP. See Advance Exchange Plan for details.
Click here for Terms & Conditions and further details on Visioneer’s Warranty programs (PDF)