Warranties | Visioneer

Warranties

Warranty Program

Standard Warranty

Standard Service and Support Warranty -  Each product is shipped with Visioneer's Standard Manufacturer's Warranty which provides Technical phone support with an in-house Visioneer Technical Support specialist and a 24 hour a day, 7 day a week web-based support center. Also included...
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Advanced Exchange

Advance Exchange Warranty Service Program -  Available for all Visioneer scanners, the Advance Exchange Warranty may extend your warranty up to a total of 5 years of continuous warranty coverage. It also includes priority phone response to our technical support and problem escalation for an...
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Compare Warranty Programs

  Standard Advance Exchange

US-based phone support

  • Technical support by phone.
    

CareAR® Assist video support

  • Augmented reality technical support via mobile device.Learn more.
    

24/7 web support

    

Extended Coverage

  • Warranties may be purchased for up to 5 years of coverage from the date of purchase.
  • Extended warranties must be purchased within 90 days of date of purchase.
    

Priority Call Response

  • Calls are handled more quickly, and in a higher priority than standard warranty customers.
    • Avg. Hold Time < 2 mins.
    • Avg. Time to Resolution < 10 mins.
    

On-Site Service

  • If Technical Support determines the problem is failed hardware, a replacement unit will be shipped via overnight delivery and a technician will be dispatched the next business day to set up the unit at the customer site. Service available in US and Canada. Contact Customer Service for more information.
    

Standard Overnight RMA*

  • RMA replacements are first shipped via overnight delivery to the customer.
  • Once the customer receives the replacement, they package the defective unit and send back the unit.
    

Return and Replace RMA*

  • RMA exchanges are available via a return and replace process.
  • Customers should first return the defective unit. Once defective unit is received, a replacement is then sent out via Ground service.
    

1 Year Warranty Renewals

  • Can be purchased anytime up to 90 days after expiration of standard warranty or Advance Exchange/Onsite Service agreement.
  • Retroactive to either date of scanner purchase (if no prior warranty was purchased) or expiration of Advance Exchange/Onsite Service Warranty, whichever is later.
  • Stackable for up to 5 years of total coverage from date of scanner purchase.
  • Available as long as scanner model is in production.
    

Product Take-Back Service (EPEAT)
Equipment recycling or disposal: Visioneer customers have the option of recycling or disposing of their Visioneer® branded scanners. Visioneer scanners may be shipped to Visioneer for reuse or recycling. Customers pay the shipping cost while Visioneer covers the recycling cost. If the customer lives in a state with an e-waste law that covers scanners, they may call Visioneer customer service at 925-251-6399 for a call tag or prepaid label.

Click here for Product Take-Back Service information (EPEAT) (PDF)

*RMA requests must be made before 12pm PST in order to be delivered the following business day.

Click here for more Warranty Program information (PDF)

Return Policy

Purchases can be returned and refunded within 30 days of order date if purchased directly from Visioneer. Parts and warranties do not qualify for returns and are non-refundable.

To request a return, contact one of our representatives at: 925-251-6399

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