Compare Warranty Programs
Standard | Advance Exchange | |
US-based phone support
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CareAR® Assist video support
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24/7 web support
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Extended Coverage
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Priority Call Response
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On-Site Service
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Standard Overnight RMA*
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Return and Replace RMA*
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1 Year Warranty Renewals
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Product Take-Back Service (EPEAT)
Equipment recycling or disposal: Visioneer customers have the option of recycling or disposing of their Visioneer® branded scanners. Visioneer scanners may be shipped to Visioneer for reuse or recycling. Customers pay the shipping cost while Visioneer covers the recycling cost. If the customer lives in a state with an e-waste law that covers scanners, they may call Visioneer customer service at 925-251-6399 for a call tag or prepaid label.
Click here for Product Take-Back Service information (EPEAT) (PDF)
*RMA requests must be made before 12pm PST in order to be delivered the following business day.
Return Policy
Purchases can be returned and refunded within 30 days of order date if purchased directly from Visioneer. Parts and warranties do not qualify for returns and are non-refundable.
To request a return, contact one of our representatives at: 925-251-6399