Before you begin:
Ensure the computer you are working on has Local Administrator credentials
Step 1 – Remove the previous unit from device manager:
Locate the Windows icon on the bottom left of your screen
Right-click on icon and choose “Device Manager”
Expand ‘Imaging devices’
Select scanner
o Right-Click driver and choose uninstall (Note: Do Not Delete Driver)
o Power cycle scanner (Turn Off / Turn On)
Step 2 – Wait until scanner appears under imaging devices:
o Verify the OneTouch is back in your system tray
Step 3 – You are to scan
o Go ahead and start scanning