Solution:
Before you begin:
Unplug scanner USB cable
Ensure computer you are working on has Local Administrator credentials
Step 1 – Remove previous versions of driver and OT:
- Locate the Windows icon [ ] on the bottom left of your screen
- Right-click on icon and choose “Programs and Features”
- Sort programs by “publisher” and locate “Visioneer Inc.” programs
- Locate the Driver
o Right-Click driver and choose uninstall
o Follow the prompts until complete
- Locate One Touch software
o Right-Click One Touch and choose uninstall
o Follow the prompts until complete
Step 2 – Install Driver:
Click here for Visioneer Scanners support page
a. On the support page, search model number of scanner and download the latest TWAIN/WIA driver.
b. Find the driver download in your “downloads” folder then double click on it – The Welcome screen for the scanner driver Setup Wizard opens. Click Next.