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Warranties

Warranty Program

Standard Warranty

Each Visioneer product is shipped with Visioneer’s Standard Manufacturer’s Warranty, which provides technical phone support with a Visioneer Technical Support specialist, CareAR® Assist augmented reality video support via mobile device, and a 24/7 web-based support center. Also included in the Standard Manufacturer…

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Advance Exchange

Advance Exchange Plan Available for all Visioneer devices, the Advance Exchange Plan can extend your warranty for up to five (5) years of continuous coverage. It includes priority phone response to our technical support and problem escalation team for an unlimited number of incidents, plus 24/7 web based support…

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Compare Warranty Programs

  Standard Advance Exchange

Phone support

  • Help from Visioneer Technical Support by phone.
    

CareAR® Assist video support

  • Augmented reality technical support via mobile device.Learn more.
    

24/7 web support

    

Extended Coverage

  • Warranties may be purchased for up to 5 years of coverage from the date of purchase.
  • Extended warranties must be purchased within 90 days of date of purchase.
    

Priority Call Response

  • Calls are handled more quickly, and in a higher priority than standard warranty customers.
    • Avg. Hold Time < 2 mins.
    • Avg. Time to Resolution < 10 mins.
    

On-Site Service

  • If Technical Support determines the problem is failed hardware, a replacement unit will be shipped via overnight delivery and a technician will be dispatched the next business day to set up the unit at the customer site. Service available in US and Canada. Contact Customer Service for more information.
    

Standard Overnight RMA*

  • RMA replacements are first shipped via overnight delivery to the customer.
  • Once the customer receives the replacement, they package the defective unit and send back the unit.
    

Return and Replace RMA*

  • RMA exchanges are available via a return and replace process.
  • Customers should first return the defective unit. Once defective unit is received, a replacement is then sent out via Ground service.
    

1 Year Warranty Renewals

  • Can be purchased anytime up to 90 days after expiration of Standard Manufacturer’s Warranty or Advance Exchange/Onsite plans
  • Retroactive to date of purchase (if no prior warranty was purchased) or expiration of Advance Exchange/Onsite plans, whichever is later
  • Stackable for up to five (5) years of total coverage from date of purchase.
  • Available on current, in-production equipment
    

Product Take-Back Service (EPEAT)

Equipment recycling or disposal: Visioneer customers have the option of recycling or disposing of their Visioneer® brand devices. Visioneer devices may be shipped to Visioneer for reuse or recycling. Visioneer will cover the cost of recycling. In U.S. states that have e-waste laws that include Visioneer equipment, customers may contact Visioneer customer service to request a call tag or prepaid shipping label.

Click here for Product Take-Back Service information (EPEAT) (PDF)

*RMA requests must be made before 12pm PST in order to be delivered the following business day.

Click here for more Warranty Program information (PDF)

Return Policy

Purchases can be returned and refunded within 30 days of order date if purchased directly from Visioneer. Parts and warranties do not qualify for returns and are non-refundable.

To request a return, contact one of our representatives at: 925-251-6399

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